FAQs – Jacket Craze
Shipping
What Shipping Methods Are Available?
- We provide fast delivery through DHL Express, FedEx, and UPS. If you prefer another courier service, we can arrange that for you as well.
Do You Ship Internationally?
- Yes, we proudly offer international shipping while maintaining the highest quality standards.
How Long Will It Take for My Package to Arrive?
- Once your order is confirmed, it will be processed within 3–5 business days. After dispatch, you’ll receive a tracking number. Standard delivery usually takes 13–16 business days. We also offer expedited shipping for an additional fee
Payment
Which Payment Methods Do You Accept?
- We accept PayPal and all major Credit/Debit Cards.
What Should I Do If My Payment Is Declined?
- Payments might be declined due to incorrect billing information, an expired card, card limit issues, or insufficient PayPal funds. Please resolve any such issues and try again.
Is My Credit Card Information Safe?
- Yes! Our website is SSL secured, meaning your name, credit card, and personal details are fully encrypted and safe.
Do You Offer a Money-Back Guarantee?
- Absolutely. If there’s any issue with your order, we offer a Money-Back Guarantee. Please refer to our Return & Exchange Policy for full details.
Return & Exchange
Can I Change or Cancel My Order?
- You can request a size change, cancellation, or modification before the item is shipped. Please email our support team as soon as possible. Once shipped, changes cannot be made.
Can I Return a Custom Order and Get a Replacement?
- We provide actual images of custom jackets before shipping to minimize errors. If your custom jacket doesn't fit, we offer the first alteration free of charge. The customer will bear the return shipping cost.
How Can I Return an Item?
- While we offer free shipping on all orders, return shipping costs are the customer's responsibility. Please follow the instructions on our Returns page.
What Should I Do If an Item Is Defective?
- If you receive a defective item, please contact our support team immediately. Customers are responsible for the return shipping cost.
Delivery Problems:
- If your order is missing or delayed, contact Customer Support immediately.
- Lost or damaged parcels will be replaced or you will receive store credit.
- No refunds if delivery is refused or incorrect address is provided.
Important Notes:
- We do not deliver to P.O. Boxes or APO/FPO addresses.
- Please double-check your shipping address during checkout.
- If you are not available at the time of delivery, you can leave a signed note for a neighbor.