OUR SHIPPING POLICY

Shipping Time:
  • After order confirmation, processing time is usually 3–5 business days.
  • Delivery time is typically 13–16 business days. with Free Shipping.
  • For Quick Shipping, delivery is in 6–8 working days (charges apply).
Shipping Methods:
  • We ship orders using DHL and FedEx And UPS express services.
  • Tracking number is provided by email once the order is shipped.
  • Free shipping available worldwide (except restricted countries)
Order Tracking:
  • After shipping, you’ll receive an email with your tracking number.
  • Track your shipment on the courier’s website anytime.
Customs Duties & Taxes:
  • Orders are shipped as Delivery Duty Unpaid (DDU).
  • Customs taxes and duties (if applicable) are the customer's responsibility.
Delivery Problems:
  • If your order is missing or delayed, contact Customer Support immediately.
  • Lost or damaged parcels will be replaced or you will receive store credit.
  • No refunds if delivery is refused or incorrect address is provided.
Important Notes:
  • We do not deliver to P.O. Boxes or APO/FPO addresses.
  • Please double-check your shipping address during checkout.
  • If you are not available at the time of delivery, you can leave a signed note for a neighbor.

Contact Us

Company Name: Jacket Craze
WhatsApp:  +1 (512) 325-6587

Office Address: 5900 Balcones Dr #16881, Austin, Texas 78731

Email: sale@jacketcraze.com

Business Hour: Monday – Friday | 09:00 AM – 06:00 PM

Response Time: We aim to respond within 24 Business Hours