Start Your Return & Exchange Policy

We want you to love your purchase. But if something’s not right, we’re here to make it easy!

Return & Exchange Window
  • You have 30 days from the delivery date to initiate a return or exchange.
  • Items must be unusedunworn, and have original tags and packaging.
  • To start a return, simply fill out the Return/Exchange Form  or email us at Sale@jacketcreaze.com.

Our support team will guide you through the quick process!

Return Shipping
  • Customers are responsible for return shipping charges unless the error is from our side (wrong item/damaged item).
  • Please use trackable shipping methods.
Refund Policy
  • Refunds are processed within 2 working days after receiving and inspecting the returned item.
  • Refunds will be credited back to your original payment method.
  • Please allow 5-7 business days for the transaction to reflect in your account.

Note: Partial refunds may apply if returned items show slight use or are not in original condition.

Exchange Policy
  • Need a different size or style? No problem!
  • Once we receive and inspect your return, we’ll help you reorder the right one.
  • Return shipping and reshipping charges apply.
Important Notes
  • Damaged or defective items must be reported within 3 days of delivery with photos.
  • No product, color, or size changes after 24 hours of order placement.
Order Cancellations
  • Orders can be canceled within 48 hours with no penalty.
  • Cancellations after 48 hours may incur up to a 25% deduction.
  • No cancellations are allowed after the item has been dispatched.
Delays in Delivery
  • If your order hasn't arrived after 29 working days, you may request a full refund.
  • For express orders, if delayed beyond 8 business days after shipment, you are eligible for refund processing.

File Product Return/Exchange

Contact Us

Company Name: Jacket Craze
WhatsApp:  +1 (512) 325-6587

Office Address: 5900 Balcones Dr #16881, Austin, Texas 78731

Email: sale@jacketcraze.com

Business Hour: Monday – Friday | 09:00 AM – 06:00 PM

Response Time: We aim to respond within 24 Business Hours